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Privacy policy

Mystère et Compagnie - Escape Game in Le Havre


The purpose of this privacy policy is to inform users of the :

How their personal data is collected. Personal data is any information that can be used to identify a user. These may include, but are not limited to: first and last names, age, postal or e-mail address, location or IP address;

On the rights they have concerning this data;

On the person responsible for processing the personal data collected and processed ;

On the recipients of this personal data;

About the site’s cookie policy.

This policy supplements the legal notice and the General Conditions of Use, which can be consulted by users at the following address:


In accordance with Article 5 of European Regulation 2016/679, personal data is :

Processed lawfully, fairly and transparently in relation to the data subject ;

Collected for specified, explicit and legitimate purposes (see Article 3.1 hereof) and not further processed in a manner incompatible with those purposes;

Adequate, relevant and limited to what is necessary for the purposes for which they are processed;

Accurate and, if necessary, up-to-date. All reasonable steps must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

Kept in a form that permits identification of the data subjects for no longer than is necessary for the purposes for which they are processed;

Processed in such a way as to ensure appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

Processing is lawful only if, and insofar as, at least one of the following conditions is met:

The data subject has consented to the processing of his/her personal data for one or more specific purposes;

The processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the data subject’s request;

The processing is necessary to comply with a legal obligation to which the data controller is subject;

The processing is necessary to safeguard the vital interests of the data subject or of another natural person;

The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require the protection of personal data prevail, in particular where the data subject is a child.

Article 3.1: Data collected

The personal data collected within the framework of our activity are the following: Last name, First name, Telephone number, Email address

This data is collected and processed for the following purpose(s): Booking management, billing management, quotation management, newsletter dispatch.

Article 3.2: Data collection method

When you use our site, the following data is automatically collected: your IP address, your connection data (date and time of your visit to the site) and your browsing data (pages visited) are automatically collected simply as a result of your actions on the site.

Other personal data is collected when you carry out the following operations on the platform: Last name, first name, telephone number, e-mail address

They are kept by the data controller under reasonable security conditions, for a period of : 10 years.

The company may retain certain personal data beyond the above-mentioned periods in order to meet its legal or regulatory obligations.

Article 3.3: Data hosting

The website is hosted by: Bluehost

Head office address : 5335 Gate Pkwy, 2nd Floor, Jacksonville, FL 32256


Article 3.4: Cookies

A “cookie” is a small data file sent to the User’s browser and stored on the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies are in no way likely to damage the User’s terminal. may process information about the User’s visit to the Site, such as pages consulted and searches carried out. This information allows lh-escape-mystere.comimprove the content of the Site and the User’s browsing experience.

Cookies facilitate browsing and/or the provision of services offered by the Site, and the User may configure his or her browser to allow him or her to decide whether or not to accept them, so that Cookies are stored in the terminal or, on the contrary, are rejected, either systematically or depending on the sender. Users may also configure their browsers so that they are prompted to accept or reject Cookies from time to time, before a Cookie is stored on their terminal. informs the User that, in this case, the functionalities of his/her browser may not be fully available.

If the User refuses to accept cookies on his/her terminal or browser, or if the User deletes cookies stored on his/her terminal or browser, the User is informed that his/her browsing and experience on the Site may be limited. This could also be the case when or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

If applicable, declines all responsibility for the consequences related to the degraded functioning of the Site and any services offered by lh-escape-mystere.comresulting from (i) the refusal of Cookies by the User (ii) the inability of to save or consult the Cookies necessary for their operation due to the User’s choice. Each browser is configured differently to manage cookies and user choices. It is described in the browser’s help menu, which will show how the User can modify his or her wishes with regard to Cookies.

At any time, the User may choose to express and modify his/her wishes with regard to Cookies. may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the Facebook, Instagram and You Tube social networks featured on the and if the User has accepted the deposit of cookies by continuing to browse the lh-escape-mystere.comFacebook and Google may also place cookies on your terminals (computer, tablet, cell phone).

These types of cookies are deposited on your terminals only if you consent to them, by continuing your browsing on the Website. At any time, however, the User may revoke his consent to lh-escape-mystere. to deposit this type of cookie.

Article 4.1: The data controller

Personal data is collected by Mystère et Compagnie, a simplified joint stock company (SASU) with a capital of €20,000, registered in Le Havre under number B 918 908 070.

The data controller can be contacted as follows:

By post to 73 rue Anatole France, 76600 Le Havre;

By telephone, on ;

By e-mail:

Article 4.2: The Data Protection Officer

The Data Protection Officer of the company or the person in charge is :

Chloé Plotton, 73 rue Anatole France 76600 Le Havre ; ;

If, after contacting us, you feel that your “Data Protection” rights have not been respected, you can send a complaint to the CNIL.


Any user concerned by the processing of their personal data may avail themselves of the following rights, pursuant to European Regulation 2016/679 and the Data Protection Act (Law 78-17 of January 6, 1978):

Right of access, rectification and right to erasure of data (laid down respectively in Articles 15, 16 and 17 of the RGPD);

Right to data portability (Article 20 RGPD);

Right to limit (Article 18 of the GDPR) and object to data processing (Article 21 of the GDPR);

Right not to be subject to a decision based exclusively on an automated process;

Right to determine the fate of data after death ;

Right to refer the matter to the competent supervisory authority (Article 77 of the RGPD).

To exercise your rights, please send a letter to Mystère et Compagnie 73 rue Anatole France 76600 Le Havre or an e-mail to

In order for the data controller to process the user’s request, the user may be required to provide certain information, such as first and last names and e-mail address.

Visit for more information on your rights.


The publisher of the site reserves the right to modify the present Policy at any time in order to ensure that users of the site comply with current legislation.

Any modifications shall not affect purchases previously made on the site, which shall remain subject to the Policy in force at the time of purchase and as accepted by the user when validating the purchase.

The user is invited to take note of this Policy each time he uses our services, without it being necessary to formally notify him.

This policy, published on 30/10/23, was updated on 30/10/23.

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